Returns & Exchanges

If you have any questions or concerns regarding your order, please email us at and include your Order Number. Our team is dedicated to ensuring your satisfaction with your experience at The Phluid Project!


Return Policy: Made-to-Order Products

At The Phluid Project, we are committed to minimizing waste and ensuring sustainability by producing made-to-order products. Each item is crafted with care and attention to detail, specifically tailored to your preferences.

Due to the nature of our business and our dedication to reducing environmental impact, we have a unique return policy:

  1. Store Credit Only: We understand that sometimes returns are necessary. However, because our products are made to order and customized for each customer, we can only offer store credit for returned items. This store credit will be issued in the form of a gift card.

  2. Returns: In certain cases, if a return is requested, we may ask for the product to be returned. However, in most instances, we encourage customers who are dissatisfied with their purchase to consider donating the product instead upon receiving store credit. This helps minimize the environmental impact associated with shipping returned items.